Like you, we have encountered vendors who are distracted, disinterested, untrained, uneducated, and unprofessional. We’ve suffered through vendor relationships that are inflexible and bound by nonsensical corporate policies that have nothing to do with customer satisfaction. We’ve met owners of companies who clearly do not care about their customers.
It’s a sad state of the business world where simply showing up and doing what we say we are going to do makes us stand out from the crowd–but it does.
Any company that says it doesn’t make mistakes isn’t being truthful. And we’ve made some doozies. But each time, we learn, we grow, we fix our processes, and we figure out how to not make the same mistake again. And we work extra hard to make things right.
We have turned down projects and referred work to other consultants when we were not the best match. We have told the client the desired timeline was impossible. We have advised a president of a billion-dollar global giant against his desired approach. And we have told one of the top five supply-chain providers in the world that they were not ready to work with us. It may hurt their ego, and it certainly hurts our revenue, but we will not embark on a project that we believe is destined to fail.
Compensation is a difficult subject. But addressing it directly achieves results. If having a difficult conversation or if direct, plain language is not you or your company’s style, then we are probably not a good fit for you. But if you want to create lasting change with a partner who will roll-up their sleeves, dig in, and stay with you, then we are all in with you and for you– from the start of the project through many years after it is done.